August 26, 2020 – Rather than choosing lines of either manned or unmanned counters, airport operators can configure the check-in hall according to the needs of that hour, day, week or even flight. The number of manned counters required increases when leisure travel is highest and falls away when business travel peaks.
As a true hybrid, the CCM counter can be manned one minute and automated the next. Not only does automation improve passenger flow and reduce person to person contact, it helps place the passenger firmly in charge of their own experience, all while reducing operational overheads. In some cases, manned counters are still a necessity; this solution delivers the best of both worlds.
In many airports, there are numerous manned check-in counters that sit empty for most of the day but are essential at other times. This represents significant lost capacity, which if converted using the CCM solution could be switched to self-service when needed, freeing up space, reducing the passenger processing time and preserving the existing signage and queueing infrastructure.
Already installed at Rome Fiumicino Airport and at Shanghai Hongqiao Airport, each hybrid counter is fitted with two Access-IS devices. A TripTick® barcode and RFID/NFC reader to capture ticket information from the passengers boarding pass and an ATOM® ID Document Reader, enabling the passenger to self-scan their passport.
TripTick is designed to read RFID/NFC tickets or tokens and 1D/2D barcodes from mobile phones, tablets, wearables, contactless cards and paper from a single point of presentation and in any orientation. TripTicks low profile design, only 36.9mm was absolutely critical in allowing C.C.M. to design and build such an elegant and sleek solution with its installation in the elevating leg of the unit.
The ATOM Document Reader is a state-of-the-art, multi-function Check-In reader. It incorporates OCR reading with optional biometric data capture of the documents chip information.
One of the key features of both Access-IS products is their small form factor, simple installation and high levels of performance. These have helped CCM design a solution that takes up the same footprint as the existing check-in counter and in many cases less.
Speaking about the installation, David Richardson, CCM Technology Director said “The Access-IS ticket reader combines reading of multiple technologies into a single point of presentation making for an intuitive passenger experience” He continued “Its small size and low profile make it extremely easy for us to integrate into our solutions where space is often at a premium.”
Access-IS is at the forefront of the development of innovative electronic systems, specialising in image processing, RFID/NFC and contactless EMV payment technology, barcode reading and specialist keyboards. Access-IS is dedicated to manufacturing products designed to accurately capture and transfer information into electronic systems.
Found in over 35 of the world’s largest airports, Access-IS is a world leader in the design and manufacture of technology for reading barcodes, RFID/NFC & passports/ID cards for a range of applications from check-in to boarding.
Accredited to ISO9001:2015 and with a track record stretching back 30 years, Access-IS continues to guarantee the highest standards of design and quality with its dedicated Research and Development team based in the UK and the vast majority of its products manufactured in the UK with only the highest quality materials and techniques.
For more information, visit us at access-is.com
CCM Airport Equipment is a privately owned company, founded in 1981, Bergamo, Italy. CCM specialises in the design, manufacture and installation of Interior Products and IT Systems for Airports, Hotels, Shopping Centers, Shops/Retail, Metro Stations, Railway Stations and Ferry Terminals.
CCM has invested heavily in building its production capability and capacity over the last 35 years in order to meet the ever-increasing demands for customised fabricated goods. Their ability to Design and Build in principally Metal, Wood, Corian and Krion allows CCM to meet the ever-demanding need for high quality furniture. CCM has the competence and the capabilities to fulfil its mission of remaining a leading Design and Construct Contractor in the field of Total Concept Interiors.