“We are very proud to have earned the strong relationship with our customers that SoftwareReviews has acknowledged with this IAM Champion ranking,” said Brad Jarvis, Vice President and Managing Director of Identity & Access Management Solutions (IAMS) with HID Global. “This is now the second consecutive year that SoftwareReviews has recognized HID DigitalPersona software as a top performer and the accomplishment highlights our ongoing commitment to meeting or exceeding our customers’ expectations every time we interact with them.”
The SoftwareReviews 2019 IAM Emotional Footprint Diamond illustrates how users view their interactions with eight software vendors based on two key metrics. The first is customer satisfaction with the software given the costs they are paying for it, and the second is their “net emotional footprint” based on the emotional responses they have toward vendor and product across a complex relationship spanning procurement, implementation, service and support. According to SoftwareReviews, its emotional footprint evaluations are based on “100% user-review data, free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.”
The Emotional Footprint Diamond ranking was included in SoftwareReview’s larger 2019 IAM Emotional Footprint Report, which provides a comprehensive evaluation of all relevant vendors in the Identity and Access Management market. The report serves as a buyer’s guide for prospective purchasers that enables them to leverage the experiences of real users. Each product was compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape that is visualized in easy-to-understand charts and graphs.
The SoftwareReviews IAM Customer Experience Report with its Emotional Footprint Diamond ranking is available for download. The report’s companion Product Scorecard containing additional information about HID DigitalPersona software is available upon request by contacting your HID representative.
HID DigitalPersona composite authentication software is designed to provide the optimal set of authentication factors to meet today’s unique risk requirements and afford complete enterprise authentication coverage.
SoftwareReviews is a division of Info-Tech Research Group Inc., a world-class IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, SoftwareReviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software. Visit softwarereviews.com to see where vendors appear on data quadrants, emotional footprint diamonds, and to access reports.
About HID Global
HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people convenient access to physical and digital places and connect things that can be identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.
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